Mechantix / Shop Tickets
Work orders built for the shop floor
Shop Tickets is fleet work order software for shops that fix their own trucks and equipment: open a ticket, assign a mechanic, log parts and labor, and keep the whole story on every unit.
From clipboard to ticket
Most in-house shops run repairs on memory, whiteboards, and paper that dies in a coat pocket. The cost isn't just the lost sheet — it's every question the shop can't answer later: When were the brakes last done on 301? What did we spend on the skid steer this year? Who worked on it?
Shop Tickets keeps that answerable. Every job on every unit is a ticket: what's wrong, who's on it, what parts went in, how long it took. Close the ticket and it files itself as service history — on the truck tracked by miles and on the mower tracked by hours, in the same shop.
What lives on a ticket
The work
What's wrong and who's fixing it. Tickets are assigned to a mechanic, so the floor knows whose job is whose and nothing sits unclaimed.
Parts and labor
Every part and every hour logs against the ticket, and the dollars roll up on the unit. This is where the shop's money story starts being written down.
Service history
Closed tickets become the unit's permanent record. Next time someone asks "haven't we fixed this before?" — you can look instead of argue.
Tickets that open themselves
Shop Tickets closes the loop with QR Truck Check, Mechantix's driver inspection module. A driver scans the QR code on a unit and runs a pre- or post-trip check from their phone; when a serious defect is logged, a shop ticket opens automatically, and minor items are flagged for review. The driver never walks to a desk, and the bay never hears about a dead brake light three days late.
Where the money story goes
Because every ticket carries its parts and labor, the spend on each unit accumulates into something useful: Repair v Replace rolls those dollars up against the unit's replacement cost and remaining life, and tells you when a machine has had enough. Work orders aren't just how the work gets done — they're the evidence for the biggest decision a fleet makes.
What it costs
Shop Tickets is included on every Mechantix plan, priced per shop location — not per vehicle: Starter at $79/mo (up to 20 units), Pro at $149/mo (up to 50), and Enterprise at $249/mo (unlimited). Every plan includes unlimited team members with owner, foreman, mechanic, and driver roles. See how that compares to per-vehicle pricing.
Frequently asked questions
What is fleet work order software?
Fleet work order software replaces the clipboard: it opens a ticket for each repair, assigns it to a mechanic, records the parts and labor that went into the job, and files it all as service history on the unit. In Mechantix, that module is called Shop Tickets, and it's included on every plan starting at $79/mo per shop location.
Can a failed inspection create a work order automatically?
Yes. When a driver runs a QR Truck Check inspection and a serious defect is logged, Mechantix opens a shop ticket automatically — minor items are flagged for review. Nobody re-types the defect, and the bay sees it the moment it's logged.
Does Shop Tickets track parts and labor costs?
Yes. Every ticket records the parts used and the labor put in, and those dollars roll up into the unit's service history. That history is what feeds Mechantix's Repair v Replace analysis — so the cost of every job keeps working for you after the ticket closes.
Which Mechantix plan includes Shop Tickets?
All of them. Shop Tickets ships on Starter ($79/mo per shop location, up to 20 units), Pro ($149/mo, up to 50 units), and Enterprise ($249/mo, unlimited units). Every plan includes unlimited team members with owner, foreman, mechanic, and driver roles.
Do mechanics need a computer to use it?
No. Mechantix is mobile-first: mechanics open, work, and close tickets from a phone in the bay or in the field. It was built for the people turning wrenches, not for back-office data entry.
Get the paperwork out of the coat pocket.
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